Open a Moomoo MY universal account
1. How do I know if I qualify for the reward?
You can calculate the eligible transfer value for rewards by multiplying the closing stock price on the day of successful transfer by the number of shares you transferred. For example, if the stock's closing price on the day of successful transfer is RM100, and you transferred 1,000 shares, then the value of the transfer would be RM100 * 1,000 = RM100,000.
2. Why haven't I received the rewards after transferring RM10,000/RM50,000/RM200,000?
After the successful transfer, the stock cash coupon and the cash coupon rewards will be reflected on your account within 15 working days after the event end date 31/12/2024 . The eligibility to claim the iPad reward will be granted to your account within 30 working days after reaching the cumulative transfer amount of RM200,000. The rewards can be viewed in - [moomoo app-Me-My Rewards]. However, the reward issued at this time is in a frozen state. You need to keep the asset limit corresponding to the reward for at least 90 days after receive reward(s) to unfreeze. Otherwise, the action will be deemed ineligible for the award. Rewards will be automatically unfrozen into your account.
3.Will using my deposit for trading affect the unlocking of the rewards?
No, it won't. Feel free to trade during the lock-in period, the fluctuations in trading activity and stock prices will not affect the unlocking of the rewards. As long as your net assets remain at least RM10,000/RM50,000/RM200,000 throughout the lock-in period, subsequent deposit and withdrawal activities will not affect the process of unlocking the rewards.
4. If I transfer RM5,000 in 10/11/2024 and transfer RM5,000 in 20/11/2024, can I get rewards?
Yes, you can. If the cumulative transfer amount reaches at least RM10,000 before the event deadline, you will be considered eligible to participate in the event and will receive the respective rewards.
5. I have already received the transfer-in rewards before, can I still participate in this event and receive rewards?
No, the transfer-in rewards can only be claimed once. If you have already claimed the rewards from previous Transfer-in Campaign, then you are not eligible for this campaign.
6. Can I still participate in the event, if I have successfully transferred-in to Moomoo MY prior to this event?
If you are a user who have successfully transferred-in to Moomoo MY but do not meet the rewards requirement in previous campaign, you are still eligible for this new campaign. Asset values for transfers will be recalculated starting from this campaign, and the previous transfers will not be cumulatively considered.
7. Can I join the New Customer Promotion if I have participated in this event?
Yes, you can partipate in both campaigns. However, you cannot claim the rewards of New User Promotion by transferring RM 1,000 / RM 10,000/RM 30,000 from other brokerage. The rewards of New User Promotion can only be claimed by transferring cash from bank account and fulfilling the respective tasks. More details of New User Promotion please refer to: https://www.moomoo.com/my/support/topic9_122
8. How is the transfer fee subsidised?
Upon successful transfer of eligible assets to Moomoo MY, the subsidy will be issued to the user's Moomoo MY universal account within 15 working days in the form of cash coupons.
9. How to activate the 0 commission reward for the transfer-in promotion if I'm already enjoying the new customer 0 commission reward?
The 180-days 0 commission from transfer-in campaign will continue after the 180-days 0 commission from New Customer Promotion ends. Please manually activate it through the [moomoo app-Me-My Rewards]. You will receive a notification as the 0 commission reward from New Customer Promotion is about to expire to ensure you can timely activate your new 0 commission reward.
10. How long is the validity period of the stock cash coupon?
The stock cash coupon is valid for 90 days after successful activation.
11. If I transfer a cumulative amount of at least RM200,000, can I get all rewards of Tier 1、Tier 2 and Tier 3?
No, you can only receive reward(s) from one of the tiers depending on the task you completed.
12. What type of assets are eligible for transfer to Moomoo MY to get rewards?
MY Market: Common Stocks, ETFs, Structured Warrants, REITs. US Market: Common Stocks, ETFs (with market value > $300 million and trade price > US$5 per share) HK Market:Common Stocks, ETFs
13. How can I redeem my iPad(64GB)?
If you have transferred a cumulative amount at least RM200,000 from another brokerage to Moomoo MY, the system will issue a virtual reward card representing an iPad to the reward center in the moomoo app. Once you maintain your asset of RM200,000 or more for over 90 days, our staff will contact you to claim your iPad via email or phone or app notification to head to our office for collection. If there are special circumstances and you are unable to office to collect, you need to contact customer service to provide mailing information and we will arrange for delivery.
14.What happens if the iPad(64GB) is fully redeemed?
The iPad is limited to the first 300 eligible customers on a first-come, first-served basis. If the iPad has been fully redeemed, you may still receive RM100 cash coupon and RM200 stock cash coupon.